Post-Answer DTMF strings

[MichelV69]

I would really like to see this feature. Right now, you can't put a "pause" into a dial string for things like PIN codes, etc. This is of course because a SIP call set up is a URI.
What I would like to see added to the contact info beside "Type" and "Phone / Address" is "Post Answer". This would be a set of numbers auto-entered as though the user was pressing the keypad. It would support a two second pause via 'p' or ','. This should programatically straight-forward, and would allow automatic PIN entry, menu navigation, etc.
I do hope you consider this request. I've noticed several support requests looking for dial-string pauses, so the end-user demand is there for the feature. Thanks for reading.

[chotaire]

I can only second this. This feature is interesting.

[faxman]

I've been experimenting with X-Lite and plan on moving on to one of the more robust products.

Figuring that this very common need would be addressed in eyebeam or bria, I figured I'd search around and confirm it.

So far all I've seen are terse replies 'You can't do that, it's a URI'.

I was about to post something similar when I came across MichelV69s post.

Very well put and very much needed.

OK, fine, it's a URI. Process it as normal... but do a little something else afterwards.

[marcos_uy]

Being able to add a pause in the number dialed the same way as you would in a modem, for example: "9,,123456" (dial 9, pause, then dial 123456) would be great.
Right now you can't even dial 9 manually, wait yourself a few seconds and then click on a contact name to dial the rest of the number, that would make dialing easier (I have to dial 9, wait, and then dial the number manually).

Thank you for having this wishlist!

[Derek Jacobs]

I'm sorry; it is simply not possible.

[dsample]

Other clients I use have the ability to pause during dialing. The first 'p' in the number makes the client wait until the other end answers, and every following 'p' is a 2-second pause. It's very useful for dialing into our internal conference system and entering the room number and PIN for various different people's conference rooms.

I'm sorry; it is simply not possible.

So to respond to Derek's comment, I'm afraid it is, and has been achieved by other clients. but the CounterPath clients just have other features which mean I'd rather use them, and the lack of this feature is annoyance and would stop me from purchasing a license for any 'premium' client.

[shawn]

This is a common feature on on PSTN phones and sip clients and really should be supported by x-Lite. Siphon for the iPhone supports it with the , for pause for example. There is an RFC for this now which uses p for "short pause" and x for "wait for call completion".
http://www.packetizer.com/rfc/rfc4967/

[dracobyte]

Has there been any update for this? I Use dial in conference lines a lot in my business and would love to be able to save the dial in sequence for our conference bridges. I did notice that other SIP clients do indeed have this functionality (Asterisk cmd dial for instance uses a w for a .5 second pause) and I may be looking at moving away from counterpath just for convenience sake. Not sure why the client can not send everything before the pause as an URI and then send the rest of the sequence after a connect?

[Derek Jacobs]

I'm sorry; there are no plans on adding this feature to retial builds at this time.
If you interested in a bulk purchase of a custom branded soft phone, this sort of feature can be provided.

Please contact sales at counterpath dot com for pricing.

[dsample]

I'm sorry; there are no plans on adding this feature to retial builds at this time.
If you interested in a bulk purchase of a custom branded soft phone, this sort of feature can be provided.

Please contact sales at counterpath dot com for pricing.

Nice answer... basically a 'we don't care if you've purchased it, unless you purchase hundreds of copies we're not interested'... Can we assume from this kind of response that you don't have any kind of Community Relations personnel at CounterPath?

Afterall, there's no justification for reserving this kind of feature purely for corporate (bulk) customers, they're not usually the ones that need the feature, it's the people that need to call those companies, or people calling students at their halls of residence, or patients at their bedside in hospital that need that kind of feature to automatically dial an extension.

[Derek Jacobs]

I think you misunderstood
We are not witholding anything.

What I was saying is that if it is important to your organization and if you are considering the bulk purchase of a branded soft phone that we will work with you to include what you desire.
Such a feature as you describe would would be considered custom engineering specific to your needs.

[dsample]

I think you misunderstood
We are not witholding anything.

What I was saying is that if it is important to your organization and if you are considering the bulk purchase of a branded soft phone that we will work with you to include what you desire.
Such a feature as you describe would would be considered custom engineering specific to your needs.

Ok, nice back-peddling . So what would you say to the parents of students who are on an internal university exchange system, or family and friends of people who work at a desk behind a company PBX? Which VoIP client would you recommend for them, simply "not a CounterPath product"?

Not meaning to be rude, I'm simply being blunt about the issue, when the feature request is actually quite a minor one for anyone who has implemented anything else around the dialing functionality, and for paying customers to be denied a feature which has been included as standard on mobile phones and modems for at least the last 10 years (at least the last 20 years in the case of modems) is pretty poor show.

[Derek Jacobs]

Thank you for your comments.
I will pass them along to management.

I try to give real world answers.
I'm sorry that you see them as something else.

[Sylvain Marcotte]

Hi,

Thanks for your comments. We do appreciate the feedback.

What Derek was saying wasn't back pedaling or trying to deny our customers the feature, he was simply telling it like it is. We get requests daily for new features and although we would like to implement them all, we simply can't. We are a small company and we need to prioritize the feature requests. Also Derek was simply letting you know that if the feature was really important to you, that there was an avenue you could explore. Some of our customers are quite happy to do so.

Now fortunately for you, we have launched Bria 3.0 at the beginning of the month and this feature is actually included. Derek simply wasn't aware. The way you can do it is by adding Ps for pauses followed by a semicolon to let Bria know you want to initiate the pause algorithm. For example

6045551234PPPP1414;

would dial 6045551234, would pause for 4 periods (about 500 ms) after the connection, then dial 1414. You can also do embedded pauses. For example 6045551234PPPP1PPP2PPP2;

I hope this helps.