When receiving a call, the person cannot hear me.

[Ian D]

Hello,

I am using X-Lite 3 with Sipgate, and I can make calls with no problem. When I make a call to a fixed line, both of us can hear each other.
However, when a landline calls me, the person cannot hear me. I can hear them, but they cannot hear me.

Can anybody help? I need to be able to receive calls, and would be very grateful for any help!

Thanks,
Ian

[kevin551]

Hi Ian
I am having the same problem.
I am also using X-Lite 3 (latest version) with Sipgate on windows. I have been using Sipgate for the last 2 years and it mostly worked fine. The last month or so I have had the problem with the incoming caller not being able to hear me. If they hang up and call me a second time it will then sometimes work. But sometimes not even after 3 or 4 retries.

My guess is that this is a sipgate problem.
I have altered microphones, checked network settings, looked at the router config, reinstalled xlite ... nothing seems wrong.

My experience with sipgate is that they are very slow to respond to their errors when xlite is the client.

Will let you know if i find anything else.

Kevin

[ahoman]

Try open the following ports
5060-65535 TCP and UDP.

[Ian D]

Try open the following ports
5060-65535 TCP and UDP.

Thank you for the advice, but how might I do that?
Ian

[ahoman]

Thank you for the advice, but how might I do that?
Ian

Open your router setup screen, try to locate the NAT or port forward/mapping/redirection somthing like that.

Usually port forward must bind on static internal ip, you need to assign a fixed internal ip for your computer, if you only have one public IP, then input the port ranges and the internal ip of your computer. If you have more than one public ip, you can select other public ip and map port ranges to your computer.

The screen dialog may different from various router config screen, just try you best to get it done.

The sip signals and voice may pass through random ports, if you not sure, I suggest you open ports :
5060-65535 TCP and UDP


Hope this can help!

[mereeam]

hi, I have the same problem lately.
sometimes it will work if the caller tries again but usually it doesn't.
I am using a mobile internet modem so I don't think I can make the changes in the router (since there is no router).
Does anyone know what I can do?

I suppose it is an X-lite problem but I don't know a good softphone I can use with sipgate. any suggestions?

[Derek Jacobs]

Thank you for the advice, but how might I do that?
Ian

The sip signals and voice may pass through random ports, if you not sure, I suggest you open ports :
5060-65535 TCP and UDP
Hope this can help!

You can specify the port range to use on the topology page of your SIP account. This will include both SIP and RTP.

[ahoman]

hi, I have the same problem lately.
sometimes it will work if the caller tries again but usually it doesn't.
I am using a mobile internet modem so I don't think I can make the changes in the router (since there is no router).
Does anyone know what I can do?

I suppose it is an X-lite problem but I don't know a good softphone I can use with sipgate. any suggestions?

If you are on the road, I believe you can not make way to do it, especially some mobile internet connection services are not allowed VoIP. An alternate choice is VPN and set the default gateway to the VPN. It may slow down a little in speed on web browsing but wherever you are, you can still use SIP phone via your own router.

You can follow Jacab's advise and in my point of view, X-lite is the best for easy configuration and use than the others (3cx , SJ phone Express Talk etc). I like X-lite because when I quit the program, it will disconnect me from service provider totally.

You can specify the port range to use on the topology page of your SIP account. This will include both SIP and RTP.

Forward the ports from 5060 to 65536 may keep you out of trouble because you have opened all available ports for SIP protocol usage. But take risk if you don't have software firewall installed.
below is my login status example:
sip:101@219.79.170.1:47940;rinstance=8f1377baa7b3805c expires at 01:49:53

[mereeam]

thx for the fast reply.
but I am using my mobile modem mostly at home.
in the beginning voip with sipgate and x-lite worked fine. I haven't changed anything in the settings as far as i know, so I don't understand it.